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What is Aircall?

Aircall is a cloud-based business phone and communication platform that enables teams to create a call center and integrate it with their existing CRM and helpdesk software.

How does Aircall benefit customer service teams?

Aircall enhances customer service by providing features such as IVR menus, skill-based routing, and live call monitoring, allowing teams to offer a competitive customer experience.

What types of businesses can use Aircall?

Aircall is suitable for small to medium and large businesses across various industries, including education, financial services, healthcare, and marketing.

How quickly can teams set up Aircall?

Teams can set up Aircall in just a few clicks, allowing them to start making calls within minutes without requiring IT support.

What integrations does Aircall offer?

Aircall offers over 100 integrations with popular tools such as Salesforce, HubSpot, Zendesk, and Intercom, allowing businesses to streamline their workflows.

What role does AI play in Aircall?

AI in Aircall helps boost productivity by enabling features like call analysis, allowing teams to review calls faster and gain insights from conversations.

Q: How often does Aircall experience outages?

A: Major outages are rare, occurring only a few times a year. Minor issues can happen more frequently.

Q: How long do Aircall outages typically last?

A: Most outages are resolved within a few hours. Extended outages lasting more than a day are extremely rare.